Adds flavor to mobile, web, and software interfaces. With a deep understanding of digital technology and user psychology, we make the web a more usable, intuitive and efficient experience.

About.

We help companies develop usable, useful, and desirable information architecture through experience strategy, experience design, and usability testing.

Experience Strategy.

Strategy is the foundation for creating any successful experience. We use a variety of research methods to uncover the needs, motivations, and behaviors of your users. We then combine these findings with a systematic understanding of the strengths and capabilities of your business and the environment in which it operates to develop an experience strategy specific to your product and audience.

Experience Design.

In the Experience Design phase, we utilize the experience strategy as a lens through which all decisions, strategic and experiential, are measured, evaluated, and made. The experience is brought to life through content, navigation, information architecture, and interaction models.

Usability Testing.

We believe in testing early and often. We also believe that testing doesn’t have to blow your budget. We conduct quick, affordable guerilla usability testing— from baseline testing on the old site, initial concept testing using paper wireframes, to validation testing with low-fidelity clickable prototypes. Having representative users try out the site ensures that your product will be easy and effective to use and provide valuable information.

Leadership.

The Principal of Pepper Interactive, Amy Mew, is a seasoned interactive professional who has provided user experience services as a full-time employee for Avenue A | Razorfish, Proxicom, and Siegel+Gale. Her user experience consulting expertise is highly regarded among high profile companies including Four Seasons Hotels and Resorts, Yahoo!, Sony PlayStation, Qualcomm, Toyota, Scion, Genworth Financial, TaylorMade Golf, and many others.